FAQ

HOW CAN I GET IN TOUCH WITH CUSTOMER SUPPORT?

You can email us at support@gissmar.com. To make the process faster, please include the full name associated with the order along with the order number.

ARE YOUR PRODUCTS CRUELTY-FREE AND VEGAN?

All of our products are cruelty free. Our sponges, eyelash glue, and eyeliners are cruelty free and vegan.

DO YOU OFFER RETURNS?

Due to sanitary reasons, we do not offer returns or exchanges. All sales are final. 

HOW MUCH IS SHIPPING?

A shipping estimate will be given during checkout before making your purchase.       

DO YOU SHIP INTERNATIONALLY?

Yes! Worldwide shipping varies per country. An estimate will be given to you at checkout before your payment.

I PLACED AN ORDER. WHEN WILL IT ARRIVE?

Processing of orders can take up to 2 business days. Orders placed Friday evening through Sunday will be shipped Monday morning.

WHAT SHOULD I DO IF I HAVE NOT RECEIVED  MY ORDER CONFIRMATION?

All email updates are sent to the email provided. Make sure you have access to that email. If you have any questions, please contact support@gissmar.com